Refund policy
At Mirazelle, customer satisfaction is important to us. If your purchase doesn't meet your expectations, we're here to make the return and refund process clear, simple, and completely free.
Who This Policy Applies To
This Return & Refund Policy applies to orders delivered within the United States.
Return Period
You may request a return within 30 days of the delivery date.
Return requests submitted after this period may not be accepted.
Return Eligibility
To qualify for a return, the item must:
- Be unworn, unwashed, and in its original condition with tags attached.
- Be returned with its original packaging, when applicable.
- Include valid proof of purchase, such as an order confirmation or receipt.
Items that have been worn, damaged, altered, or returned without required original packaging may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Clearance or final-sale items
- Products specifically identified as non-returnable on the product page
How to Request a Return
To start a return, please contact our customer support team with:
- Your order number
- The item(s) you would like to return
- The reason for the return
Email: contact@mirazelle.com
Phone: +1 (979) 774-4380
Our support team will review your request and provide return instructions if your request is eligible.
Returns are FREE. Once your return is approved, we will email you a prepaid return shipping label, so there is no cost to you.
Refunds
Once we receive and inspect your returned item, we'll notify you about the status of your refund.
If your return is approved, the refund will be sent to your original payment method within 14 business days.
Please keep in mind that your bank or payment provider may need additional time to process the refund and make the funds available in your account.
You will receive a full refund of the item price. No shipping or return fees will be deducted.
Order Cancellation
You may request to cancel your order before it has been processed or shipped.
Once an order has been shipped, it can no longer be canceled and will need to follow our standard return process.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Please include your order number and clear photos of the item and packaging when contacting us. We'll send you a free replacement or issue a full refund, at no extra cost to you.
Contact Us
Mirazelle
Email: contact@mirazelle.com
Phone: +1 (979) 774-4380
Address: 15315 Town Green Dr Houston, TX 77083,United States
Business Hours:
Monday–Friday
9:00 AM–5:00 PM (EST)